
Melinda Daniels
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it seems like every few weeks or so, it's not locating and telling me that I need to activate my account. and I have to call and be on hold for what seems like forever only for them to temporarily fix the problem and the cycle begins again. UPDATE.. Just when I thought my issue was fixed, it messed up again, saying "ACTIVATION NEEDED" . So I called the number you recommended once again only to be put on hold, over 10 minutes once again.At this point I feel like I should be refunded something.
2 people found this review helpful
We apologize that your experience with LoJack was not what we intended it to be, and we thank you for taking the time to express your concerns here. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at
[email protected] or 877-563-0032. Thank You.

Wojciech Dabrowski
Extremely disappointed with the LoJack app and the overall service. What makes it even more frustrating is that I was required to purchase LoJack as part of buying my new car. If customers are expected to pay for this service, the app should at least be reliable, easy to use, and function properly. Instead, my experience has been frustrating and disappointing. I expected much better from something that was essentially mandatory with the purchase of a new vehicle.
We apologize that your experience with LoJack was not what we intended it to be, and we thank you for taking the time to express your concerns here. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at
[email protected] or 877-563-0032. Thank You.

Phillip Trevino
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I have the app set up to send me alerts via Push notification when the vehicle is entering/ exciting geofence or when a specific speed is exceeded for monitoring the driving of my teen. This app has not sent me any notifications. I've verified settings and app permissions on the app, phone, and vehicle yet it still doesn't work. **Update 05/26** Now I'm receiving notifications plus false notifications. Most recently "vehicle exceeded designated speed", yet the vehicle is parked in the garage...
5 people found this review helpful
We apologize that your experience with LoJack was not what we intended it to be, and we thank you for taking the time to express your concerns here. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at
[email protected] or 877-563-0032. Thank You.